Delivery & Returns
Our Delivery Policy
UK Standard Delivery
FREE TO UK MAINLAND
In-stock items are dispatched the next day – please allow 3 to 5 working days for the goods to arrive.
Deliveries are made from 7am until 7pm, signature required. For this reason, you may like to nominate a secure delivery address where someone is available to take delivery of your package. You can track your parcel in real time, simply enter the unique 7-character tracking code on your confirmation email to see how your parcel is progressing.
Anything ordered on a Friday afternoon, during the weekend or on a Bank Holiday will be processed the following working day.
PLEASE NOTE: You have the right to cancel your order at any time before you receive the products you ordered, by contacting firstname.lastname@example.org. If these products have already been assigned or dispatched when you contact us, you may return them within 7 days of receipt of delivery to receive a full refund.
We charge £10.50 for delivery to EU destinations and £12.99 for delivery to destinations outside of the EU. Orders for delivery outside the UK are sent using the Royal Mail Airmail service and may take up to 7 to 14 working days to be delivered.
Our Returns Policy
We hope you will be delighted with your purchase, if however you wish to return your order for an exchange or refund, simply complete and enclose the Returns Form supplied with your delivery and post back to us within 14 days.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). When you return goods, please retain proof of posting from your shipper. Without this, we cannot be responsible for any items that fail to reach us.
Delivery charges will not be refunded in the case of a return. However, should you request replacements for returned items; you will not be charged again for delivery. All replacement items are sent via standard delivery.
Due to the nature of our merchandise, please ensure that they are tried on over your underwear. We reserve the right to refuse return of items, where it is apparent that this has not occurred.
Alternatively, you can also return your Maternity Sportswear order using Collect +.
This is a service that uses many of your local corner shops, supermarkets, and newsagents. Over 4400 stores nationwide offer this service This is a convenient way to return your order as Collect+ stores are open for over 9 hours a day, Monday to Saturday, with the majority of stores open 7 days a week.
To find your nearest store: http://www.collectplus.co.uk/orders/new
All you need to do is complete the returns form and enclose it with your parcel. Visit http://www.collectplus.co.uk select the ‘Send Parcel’ option and create your label. Print off the label and stick it onto your parcel.
Then take your parcel to one of the businesses offering Collect+ services. They will supply you with proof of postage and a code to track your return online.